Delta Vacations/MLT Vacations, a leading travel and leisure company, used an intranet site that desperately needed an update. Its design looked old-fashioned, like something from the early days of the internet, and users found it difficult to navigate. Information was poorly organized, making it hard to find what they needed.
A major problem was that the content team couldn't update the site itself. Even small changes required assistance from developers, creating delays and preventing the team from keeping the information fresh and accurate.